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What does it mean to be vulnerable when you work in the IT department of a major corporation?
How could we have been so far off?
Imagine you are in a boring meeting and one of your coworkers suddenly yells, “I really don’t care!”
This funny story reminded me of how our enthusiasm for certain technology solutions can cloud how we hear our customers.
“How does an old book on negotiation help advance my technical career?” Believe it or not, you negotiate every day with customers, coworkers, and management.
In the early 2000’s, I ran across a book called Primal Leadership by Daniel Goleman, Annie McKee, and Richard Boyatzis. I was a new technology manager at a large bank, and I was hungry to learn more about how to become a more effective leader.